|
Post by The Professor on Jul 9, 2011 18:37:09 GMT -5
As the head of both collegiate and pro sports ticket offices for more than 25 years in the past, I can attest that this is exactly what the ticket office should have been doing for years. And, NO, it is not a sign that "sales are down." It's a sign that the athletics department has finally become totally PROACTIVE in its approach to generating revenue. As soon as the season ends, the ticket office should be calling every one of it's accounts and offering seating upgrades in seating locations. Season ticket renewals should be mailed very early, with a small deposit required to renew seats and staggered payment options should be offered to complete the payment process. ALL UNPAID RENEWALS SHOULD BE CALLED AT LEAST TWICE BEFORE THE RENEWAL DEADLINE ARRIVES. And all accounts should be called DURING THE SEASON to ask about any problems or concerns. CUSTOMER SERVICE from the ticket office can go a long way in increasing revenue and keeping your top customers (your season ticketholders) happy and coming back year-after-year. IT ONLY TAKES " EFFORT." ;D Great job, Patsy & Gang. Our university lacks customer service as a whole. And has for a long time. As for this issue. You can debate me all you want, but there is a reason for the new tactics going on. Everything has a reason.
|
|
|
Post by aggierattler on Jul 11, 2011 23:06:18 GMT -5
As the head of both collegiate and pro sports ticket offices for more than 25 years in the past, I can attest that this is exactly what the ticket office should have been doing for years. And, NO, it is not a sign that "sales are down." It's a sign that the athletics department has finally become totally PROACTIVE in its approach to generating revenue. As soon as the season ends, the ticket office should be calling every one of it's accounts and offering seating upgrades in seating locations. Season ticket renewals should be mailed very early, with a small deposit required to renew seats and staggered payment options should be offered to complete the payment process. ALL UNPAID RENEWALS SHOULD BE CALLED AT LEAST TWICE BEFORE THE RENEWAL DEADLINE ARRIVES. And all accounts should be called DURING THE SEASON to ask about any problems or concerns. CUSTOMER SERVICE from the ticket office can go a long way in increasing revenue and keeping your top customers (your season ticketholders) happy and coming back year-after-year. IT ONLY TAKES " EFFORT." ;D Great job, Patsy & Gang. ...As for this issue. You can debate me all you want, but there is a reason for the new tactics going on. Everything has a reason. Yeah...the reason is to improve customer service. (Nice try, Mister "The Sky Is Falling!" )
|
|
|
Post by The Professor on Jul 11, 2011 23:17:25 GMT -5
So all of a sudden, a light kicked on and A&T has said, we need to do better. Hahaha, come on. You know just like i do what's going on. People aren't happy, but like i always say, Numbers don't lie.
So we will see....... if you think all is well on 1601 E Market Street , you are sadly mistaken
|
|
|
Post by aggierattler on Jul 12, 2011 6:33:21 GMT -5
So all of a sudden, a light kicked on and A&T has said, we need to do better. Hahaha, come on. You know just like i do what's going on. People aren't happy, but like i always say, Numbers don't lie. So we will see....... if you think all is well on 1601 E Market Street , you are sadly mistaken Nobody on this board has said, "ALL IS WELL," at Tee. However, many of us have said or feel that, "THINGS HAVE IMPROVED," at A&T.
|
|
|
Post by captaggie on Jul 12, 2011 7:54:37 GMT -5
I agree aggierattler, things are improving.
|
|
Deleted
Deleted Member
Posts: 0
|
Post by Deleted on Jul 12, 2011 8:27:38 GMT -5
Have to agree with Aggierattler, Prof.
No matter the reason why, things improving ESPECIALLY with customer service at A&T is and will always be expected and a good thing.
Sidenote: A&T is finally moving to bills being only delivered electronically to students and families. I remembered in one of the major reports that Chancellor Martin had back when he first took the position that customer service changes and improvements were near the very top of the list.
It seems that these things are being implemented.
|
|
oleschoolaggie
Official BDF member
2009 Poster of the Year, 2009 Most Knowledgeable Poster
Posts: 24,243
|
Post by oleschoolaggie on Jul 12, 2011 9:39:55 GMT -5
i also agree that customer service is improving too. living in the dc area, i vowed to never drive to greensboro without a ticket in hand first. the worst thing in the world is to drive that far only to find out a game is soldout.
so i frequently place phone orders for tickets from the ticket office, especially during basketball season since i'm not a basketball season ticket holder. and i honestly can't remember ever receiving my tickets within 3 days of placing my orders. maybe folks who live locally or within the state of north carolina has. but i know i haven't.
for me, it usually takes at least a week for me to receive tickets by phone order, and sometimes even longer. i can't speak for anybody else, but i've been a football season ticket holder for over 5 years, but this was the first year i've ever received a phone call to encourage me to renew my season tickets.
hopefully this is a sign of continued customer service improvements to come. just yesterday i read in the washington post that the university of maryland stepped up their campaign to place phone calls to season ticket holders for renewals and they were able to increase their season ticket sales by about 7% if my memory serves me correctly. considering our basketball attendance is drastically down, we should be placing phone calls to all of our football season ticket holders encouraging them to buy basketball season tickets as well. i really think the extra efforts help...
|
|
Deleted
Deleted Member
Posts: 0
|
Post by Deleted on Jul 12, 2011 9:52:30 GMT -5
i also agree that customer service is improving too. living in the dc area, i vowed to never drive to greensboro without a ticket in hand first. the worst thing in the world is to drive that far only to find out a game is soldout. so i frequently place phone orders for tickets from the ticket office, especially during basketball season since i'm not a basketball season ticket holder. and i honestly can't remember ever receiving my tickets within 3 days of placing my orders. maybe folks who live locally or within the state of north carolina has. but i know i haven't. for me, it usually takes at least a week for me to receive tickets by phone order, and sometimes even longer. i can't speak for anybody else, but i've been a football season ticket holder for over 5 years, but this was the first year i've ever received a phone call to encourage me to renew my season tickets. hopefully this is a sign of continued customer service improvements to come. just yesterday i read in the washington post that the university of maryland stepped up their campaign to place phone calls to season ticket holders for renewals and they were able to increase their season ticket sales by about 7% if my memory serves me correctly. considering our basketball attendance is drastically down, we should be placing phone calls to all of our football season ticket holders encouraging them to buy basketball season tickets as well. i really think the extra efforts help... I think Mrs. Patsy & 'em in the Ticket Office will be doing just this thing in the not too distant future.
|
|
|
Post by aggierattler on Jul 12, 2011 13:40:20 GMT -5
i also agree that customer service is improving too. living in the dc area, i vowed to never drive to greensboro without a ticket in hand first. the worst thing in the world is to drive that far only to find out a game is soldout. so i frequently place phone orders for tickets from the ticket office, especially during basketball season since i'm not a basketball season ticket holder. and i honestly can't remember ever receiving my tickets within 3 days of placing my orders. maybe folks who live locally or within the state of north carolina has. but i know i haven't. for me, it usually takes at least a week for me to receive tickets by phone order, and sometimes even longer. i can't speak for anybody else, but i've been a football season ticket holder for over 5 years, but this was the first year i've ever received a phone call to encourage me to renew my season tickets. hopefully this is a sign of continued customer service improvements to come. just yesterday i read in the washington post that the university of maryland stepped up their campaign to place phone calls to season ticket holders for renewals and they were able to increase their season ticket sales by about 7% if my memory serves me correctly. considering our basketball attendance is drastically down, we should be placing phone calls to all of our football season ticket holders encouraging them to buy basketball season tickets as well. i really think the extra efforts help... YEP...it's what you have to do to get on top. When I was running the Hornets' ticket office (in their hey day...before the George Shinn scandal s) and we were leading the league in attendance for 7 seasons, we were calling 6,000 accounts as soon as the season ended about renewals...and our renewal rate was never under 97% until the Shinn accusations started killing business. We are also the first pro team to put barcodes on our tickets. Most people think that it was just to make the entrance into the building easier. The main reasons were (1) to track who who was actually using their tickets, and (2) to eliminate illegal tickets (counterfeit tickets & stolen tickets). If your tickets didn't come through the turnstiles for three consecutive games, we would call you to see what was wrong. Sometimes, companies would forget to give out their tickets...sometimes the season ticketholders were pissed off at the product on the floor..sometimes the business would give the tickets to clients or employees and they were not used. Great attendance doesn't happen by LUCK...it has to be manufactured. And it takes a lot of work. Kudos to Patsy and The Crew!
|
|
|
Post by The Professor on Jul 13, 2011 18:29:22 GMT -5
i also agree that customer service is improving too. living in the dc area, i vowed to never drive to greensboro without a ticket in hand first. the worst thing in the world is to drive that far only to find out a game is soldout. so i frequently place phone orders for tickets from the ticket office, especially during basketball season since i'm not a basketball season ticket holder. and i honestly can't remember ever receiving my tickets within 3 days of placing my orders. maybe folks who live locally or within the state of north carolina has. but i know i haven't. for me, it usually takes at least a week for me to receive tickets by phone order, and sometimes even longer. i can't speak for anybody else, but i've been a football season ticket holder for over 5 years, but this was the first year i've ever received a phone call to encourage me to renew my season tickets. hopefully this is a sign of continued customer service improvements to come. just yesterday i read in the washington post that the university of maryland stepped up their campaign to place phone calls to season ticket holders for renewals and they were able to increase their season ticket sales by about 7% if my memory serves me correctly. considering our basketball attendance is drastically down, we should be placing phone calls to all of our football season ticket holders encouraging them to buy basketball season tickets as well. i really think the extra efforts help... YEP...it's what you have to do to get on top. Great attendance doesn't happen by LUCK...it has to be manufactured. And it takes a lot of work. Kudos to Patsy and The Crew! If that's the case why have we been doing well in attendance for so long ...... Cause them new stardard operating procedures haven't been in place till now
|
|